Enhancing Hospitality Professionalism
Musera Geoffrey 
Room Service SOP documents set by step procedures adopted by hotels to enhance service delivery to their customers at the appropriate time and right condition. Room service is a section within the food and beverage division of hotels and resorts. This type of service has been an important part of traveler’s experience in hotels since … Read more
Bar Service SOP refers to the counter on which the personnel place liquor and other drinks for bartenders to take to their clients. Every bar service has specialized bartenders, ice, and non-alcoholic beverages. On the other hand, alcohol selling bars also dispense beer, wine, juice, cocktails as well as condiments. Bar service personnel greet and … Read more
English Breakfast SOP step by step procedures adopted in serving traditional British meal that is universally available with few prerequisites accompaniments. First and foremost, there is beef – a mixture of sausages and bacon. The sausage is usually plain pork sausage, whereas the bacon can be streaky or backside bacon. Next, we have cooked vegetables … Read more
Banquet Service SOP refers to set standards adopted to cater for occasions, such as weddings, prize-giving ceremonies, and sports dinners among others. The Banquet service style depends on whether you are serving pre-plated food, self-service, or hors d’oeuvres. Banquet service sop is more complex due to the scope of the occasion or the size of … Read more
Dealing with colleagues successfully at the workplace is the most important thing in ascertaining the impact needed to achieve your objectives. Regardless of your job or your place of work, dealing with colleagues successfully is mandatory for success. Therefore, dealing with colleagues productively on daily basis makes work more enjoyable and exciting. Nevertheless, dealing with … Read more
Employee evaluation maps all elements attached to individual worker’s passions, inspirations, potentials, and the level to which they are being fulfilled. Nevertheless, this is something that many companies are time and again struggling to achieve. This article responds to the subject of whether you would like to measure it on your own or engage a … Read more
Handling customer complaints is a serious concern that should be carefully dealt with from the front desk staff to bellhops and room service. Besides, even those complaints that look unrealistic are playing an important role in service delivery in Hotels. However, you should solve customer complaints by ensuring that the guests are happy as you … Read more
Conventional Service SOP refers to standards adopted by an organization to enhance the experience of guests attending group meetings with specific objectives. A convention involves getting together delegates representing numerous clusters. Ground-breaking ideas are share during conventional meetings as well s the exchange of new information. Conventional customers are the core business in most hotels … Read more
Kids club sop refers to the procedures that govern the operations within the children’s facility in the hospitality establishment. Hence giving their parents ample time as they enjoy themselves in hotels and hospitality establishments. Kids clubs resemble modern daycare facilities as it is currently known in the education sector. Kids clubs vary from a modern … Read more
Receiving raw materials and other inputs in the organization is a fundamental element in the overall operation of hospitality establishments. There are no specific laws that govern this process, especially in the private sector. However, in public sectors, there are specific procedures for receiving materials. In this article, I have analyzed the pros and cons … Read more