Enhancing Customer Service in Hotels

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Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more

Challenges Facing Tourism | An Overview

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Challenges facing Tourism include taxations, travel promotions, safety, infrastructure, and cross border set of laws among others. The majority of tourism destinations are not ready for visitors. Tourists or travelers might at times implicate travel marketing as overstated. Another main challenge in the tourism industry is the unpredictable rates and cost increase. New challenges seem … Read more

Pandemic Work Reality | Transition Process

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Pandemic Work Reality is the most appropriate remedial process that provides a smooth transition in implementing back-to-full-operation procedures. Employment as we understand it has forever been changed by COVID-19. Now is the moment for administrators to visualize the office that workers will return to. The world has experienced extensive interruption over the past year due … Read more

Time Management | Working Smart

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Time management is terminology that refers to the process of systematizing and scheduling how to split your time among specific activities. Besides, good time management allows you to work smart and not work harder. Hence, it allows you to achieve more in fewer hours, even in tight situations and high pressures. On the other hand, … Read more

Service Process In Hotels | Get It Right

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Service Process In Hotels involves all elements of assistance given by employees to enable customers to make an informed decision. Therefore, more efforts are being established by hotels make to attain a satisfactory customer experience for their clients. Hotel and Restaurant Management are jointly packaged as well as recognized as the hospitality industry.  Thus, it … Read more

Internal QMS Audit | Best Practices

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Internal QMS Audit assesses all procedures and processes adopted by an organization with an aim of ascertaining conformity to company policies and regulations. Hence, Quality auditing is the methodical assessment of the quality management system (QMS) of an organization. An external or internal quality auditor or audit team conducts the quality audits in an organization. … Read more

Restaurant Menu Engineering | Analyzing Productivity Index

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Restaurant Menu Engineering refers to the analysis done to ascertain the profitability and popularity of menu items and how the two influence the menu. The objective is to boost profitability per guest. Whereas restaurant menu engineering is commonly mentioned in the framework of ordinary paper, the idea is equally appropriate to online menus, drink menus, … Read more