Enhancing Hospitality Professionalism
Hotel Guests’ Promises – whether checking into a five-star hotel or a rental home, it’s likely that your guests have already made assumptions about the level of service and amenities they may expect. No matter the budget or the amount of time spent looking for a house that perfectly suits their demands, the bar is … Read more
Hotel reservation procedure is an advance booking strategy is a performance where customers call to reserve a room in a hotel for a definite day. The booking is a place where customer collaboration begins with the hotel, throughout this interface advance booking staff are accountable for making a room reservation. Guaranteeing that the front office … Read more
Hotel Housekeeping Procedure is a step-by-step set of work instructions and directives on how to perform each and every housekeeping task. This procedure is approved by management, and all housekeeping employees are obliged to follow them to guarantee constancy, accuracy, and quality. The housekeeping department plays a significant function in the hotel industry. One of … Read more
Sales Promotion Techniques is a widespread expression that is applied in the hospitality industry to refer to the action of promoting products to consumers. It originates from the plain word “SELLING.” Therefore, selling means the tender part of offering other people your way by toning your products and service(s) to the requirement of the prospective … Read more
Effective customer service means constantly over and above customer expectations and going the extra mile to assist people to solve their predicaments. Therefore, a customer is the only king in an organization! And he/she can send everybody the organization home from the chairman to employees, by simply expanding his resources elsewhere. (Sam Walton – Founder … Read more
The Food and Drinks Service providers serve food and drinks to their clients at specific locations on-premise such as hotels, and restaurants. Thus, food and drinks services can be defined as the procedure of preparation, presentation, and serving of food and drinks to clients. The food and drinks services segment contributes enormously to the profits … Read more
Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more
Time management is terminology that refers to the process of systematizing and scheduling how to split your time among specific activities. Besides, good time management allows you to work smart and not work harder. Hence, it allows you to achieve more in fewer hours, even in tight situations and high pressures. On the other hand, … Read more
Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more
Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more