Hotel Housekeeping Procedure

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Hotel Housekeeping Procedure is a step-by-step set of work instructions and directives on how to perform each and every housekeeping task. This procedure is approved by management, and all housekeeping employees are obliged to follow them to guarantee constancy, accuracy, and quality. The housekeeping department plays a significant function in the hotel industry. One of … Read more

Hotel Inventory Management | Standard Procedures

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Hotel inventory management standards are an imperative character in the hotel sector as it promotes uniformity, responsibility, as well as simplicity of the procedure.  This is an instrument for the successful administration of hotel operations. It is a guiding principle for managing inventory stock for eventual scalability, usability, and traceability. Besides, it ensures competent selection … Read more

Effective Customer Service | Hotel Standards

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Effective customer service means constantly over and above customer expectations and going the extra mile to assist people to solve their predicaments. Therefore, a customer is the only king in an organization! And he/she can send everybody the organization home from the chairman to employees, by simply expanding his resources elsewhere. (Sam Walton – Founder … Read more

Food And Drinks Service Work Instruction

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The Food and Drinks Service providers serve food and drinks to their clients at specific locations on-premise such as hotels, and restaurants. Thus, food and drinks services can be defined as the procedure of preparation, presentation, and serving of food and drinks to clients. The food and drinks services segment contributes enormously to the profits … Read more

Food and Beverage Standards | Documented Process

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Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more

Guest Departure SOP | The Cycle Ends

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Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more

Guest Arrival SOP | The Check-In Process

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Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more

Front Office SOP | Step By Step Process

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Front office SOP addresses everything from the appearance of staff uniforms to creating customer reservations. Therefore, these procedures are critical to the continued financial viability of a hotel. Hotel Front Office is among the many departments in a hotel that interact directly with the guests on arrival. Thus, Departmental staffs are very visible to the … Read more

Hotel Operations SOP | Basic Etiquette

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Hotel Operations SOP refers to those administrative and functional processes that cut across all departments in the perimeters of the establishment. Many hotels are looking for huge design alterations to conform to the tastes of the current complicated guest’s demands. This means looking beyond the hotel premises and examining other building typologies. This will help … Read more

Talent Acquisition | Dos and Don’ts

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Talent acquisition refers to the entire procedure of discovering and obtaining experienced employees to meet organizational goals.  In particular cases, the talent acquisition group is part of the Human Resources department of the company. In others, they have a separate department that is tasked with talent acquisition and works hand in hand with the Human … Read more