Food and Beverage Standards | Documented Process

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Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more

Guest Departure SOP | The Cycle Ends

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Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more

Guest Arrival SOP | The Check-In Process

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Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more

Front Office SOP | Step By Step Process

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Front office SOP addresses everything from the appearance of staff uniforms to creating customer reservations. Therefore, these procedures are critical to the continued financial viability of a hotel. Hotel Front Office is among the many departments in a hotel that interact directly with the guests on arrival. Thus, Departmental staffs are very visible to the … Read more

Hotel Operations SOP | Basic Etiquette

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Hotel Operations SOP refers to those administrative and functional processes that cut across all departments in the perimeters of the establishment. Many hotels are looking for huge design alterations to conform to the tastes of the current complicated guest’s demands. This means looking beyond the hotel premises and examining other building typologies. This will help … Read more

Talent Acquisition | Dos and Don’ts

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Talent acquisition refers to the entire procedure of discovering and obtaining experienced employees to meet organizational goals.  In particular cases, the talent acquisition group is part of the Human Resources department of the company. In others, they have a separate department that is tasked with talent acquisition and works hand in hand with the Human … Read more

Maintenance SOP | Get It Right

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Maintenance SOP refers to a comprehensive list of step-by-step operating procedures that explains how to carry out asset repair and servicing. The maintenance department in a hotel provides and maintains a safe, systematic, and considerate operational atmosphere. This contributes to both guest and staff satisfaction. Read more Maintenance areas are responsible for maintaining the building … Read more

Seafood Restaurant SOP | Aquatic Cuisine

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Seafood restaurant SOP is documented step-by-step procedures that guide service delivery in eateries specializing in aquatic cuisine and cookery. This perception focuses on the preparation and service of fresh seafood. Besides, tends to refer to edible aquatic animals. There are numerous wider definitions of seafood, which refer to everything that emanates from the sea. These … Read more

Upscale Restaurant SOP | Luxury Experience

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Upscale restaurant sop is a state-of-the-art customer service offered in an official environment that is mostly sit-down dining with a fancy menu. Upscale Restaurants provide wine lists, and occasionally sommeliers, to assist with food and wine combination. Restaurant diners who take their servers are nothing but food taxis for ferrying food and empty plates to … Read more

Butler Service SOP | Magnificent Experience In Hotels

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Butler Service SOP is a signature experience offered to clients in a hotel room or on a cruise ship with tailored interest to your needs. The Butler name originally referred to the person is responsible for the wine cellar and served liquors. The terminology is derived from the Middle English ‘bottler’, as well as from … Read more