Enhancing Hospitality Professionalism
Exploring Tax Tourism involves investigating the use of tourism taxes to control visitor flow and lessen the effects of excessive visitor numbers. The once-overrun tourist attractions are now experiencing a lack of visitors as the world continues to reel from the pandemic’s shocks. Many locations looked into tourism taxes in 2019 and the first few … Read more
Hotel Guests’ Promises – whether checking into a five-star hotel or a rental home, it’s likely that your guests have already made assumptions about the level of service and amenities they may expect. No matter the budget or the amount of time spent looking for a house that perfectly suits their demands, the bar is … Read more
Hotel reservation procedure is an advance booking strategy is a performance where customers call to reserve a room in a hotel for a definite day. The booking is a place where customer collaboration begins with the hotel, throughout this interface advance booking staff are accountable for making a room reservation. Guaranteeing that the front office … Read more
Hotel Housekeeping Procedure is a step-by-step set of work instructions and directives on how to perform each and every housekeeping task. This procedure is approved by management, and all housekeeping employees are obliged to follow them to guarantee constancy, accuracy, and quality. The housekeeping department plays a significant function in the hotel industry. One of … Read more
Effective customer service means constantly over and above customer expectations and going the extra mile to assist people to solve their predicaments. Therefore, a customer is the only king in an organization! And he/she can send everybody the organization home from the chairman to employees, by simply expanding his resources elsewhere. (Sam Walton – Founder … Read more
Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more
Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more
Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more
Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more
Front office SOP addresses everything from the appearance of staff uniforms to creating customer reservations. Therefore, these procedures are critical to the continued financial viability of a hotel. Hotel Front Office is among the many departments in a hotel that interact directly with the guests on arrival. Thus, Departmental staffs are very visible to the … Read more