Enhancing Customer Service in Hotels

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Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more

Food and Beverage Standards | Documented Process

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Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more

Service Process In Hotels | Get It Right

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Service Process In Hotels involves all elements of assistance given by employees to enable customers to make an informed decision. Therefore, more efforts are being established by hotels make to attain a satisfactory customer experience for their clients. Hotel and Restaurant Management are jointly packaged as well as recognized as the hospitality industry.  Thus, it … Read more

Restaurant Menu Engineering | Analyzing Productivity Index

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Restaurant Menu Engineering refers to the analysis done to ascertain the profitability and popularity of menu items and how the two influence the menu. The objective is to boost profitability per guest. Whereas restaurant menu engineering is commonly mentioned in the framework of ordinary paper, the idea is equally appropriate to online menus, drink menus, … Read more

Seafood Restaurant SOP | Aquatic Cuisine

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Seafood restaurant SOP is documented step-by-step procedures that guide service delivery in eateries specializing in aquatic cuisine and cookery. This perception focuses on the preparation and service of fresh seafood. Besides, tends to refer to edible aquatic animals. There are numerous wider definitions of seafood, which refer to everything that emanates from the sea. These … Read more

Upscale Restaurant SOP | Luxury Experience

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Upscale restaurant sop is a state-of-the-art customer service offered in an official environment that is mostly sit-down dining with a fancy menu. Upscale Restaurants provide wine lists, and occasionally sommeliers, to assist with food and wine combination. Restaurant diners who take their servers are nothing but food taxis for ferrying food and empty plates to … Read more

Fine Dining SOP | Exclusive Experience

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Fine Dining SOP refers to step-by-step procedures adopted by a hotel to provide an exclusive restaurant experience that is exclusive, and luxurious.  Fine dining eating places provide a maximum level of customer service. Guests look forward to a stylish atmosphere, expensive table settings, as well as highly-priced menus. Besides, they expect service providers to maintain … Read more