Enhancing Customer Service in Hotels

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Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more

Challenges Facing Tourism | An Overview

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Challenges facing Tourism include taxations, travel promotions, safety, infrastructure, and cross border set of laws among others. The majority of tourism destinations are not ready for visitors. Tourists or travelers might at times implicate travel marketing as overstated. Another main challenge in the tourism industry is the unpredictable rates and cost increase. New challenges seem … Read more

Pandemic Work Reality | Transition Process

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Pandemic Work Reality is the most appropriate remedial process that provides a smooth transition in implementing back-to-full-operation procedures. Employment as we understand it has forever been changed by COVID-19. Now is the moment for administrators to visualize the office that workers will return to. The world has experienced extensive interruption over the past year due … Read more

Time Management | Working Smart

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Time management is terminology that refers to the process of systematizing and scheduling how to split your time among specific activities. Besides, good time management allows you to work smart and not work harder. Hence, it allows you to achieve more in fewer hours, even in tight situations and high pressures. On the other hand, … Read more

Food and Beverage Standards | Documented Process

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Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more

Apple Crepes | Diabetic Recipe

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Apple Crepes is a mouth-watering meal that you cannot afford to miss in your daily diet as it can easily be made at home without straining. People suffering from Diabetes always undergo rough times during celebratory seasons. In case you are among them, I advise you to try the remarkable diabetic-friendly apple crepes meal. It … Read more

Guest Departure SOP | The Cycle Ends

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Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more

Guest Arrival SOP | The Check-In Process

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Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more

Front Office SOP | Step By Step Process

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Front office SOP addresses everything from the appearance of staff uniforms to creating customer reservations. Therefore, these procedures are critical to the continued financial viability of a hotel. Hotel Front Office is among the many departments in a hotel that interact directly with the guests on arrival. Thus, Departmental staffs are very visible to the … Read more

Service Process In Hotels | Get It Right

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Service Process In Hotels involves all elements of assistance given by employees to enable customers to make an informed decision. Therefore, more efforts are being established by hotels make to attain a satisfactory customer experience for their clients. Hotel and Restaurant Management are jointly packaged as well as recognized as the hospitality industry.  Thus, it … Read more