Enhancing Hospitality Professionalism
Hotel reservation procedure is an advance booking strategy is a performance where customers call to reserve a room in a hotel for a definite day. The booking is a place where customer collaboration begins with the hotel, throughout this interface advance booking staff are accountable for making a room reservation. Guaranteeing that the front office … Read more
Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more
Front office SOP addresses everything from the appearance of staff uniforms to creating customer reservations. Therefore, these procedures are critical to the continued financial viability of a hotel. Hotel Front Office is among the many departments in a hotel that interact directly with the guests on arrival. Thus, Departmental staffs are very visible to the … Read more
Handling customer complaints is a serious concern that should be carefully dealt with from the front desk staff to bellhops and room service. Besides, even those complaints that look unrealistic are playing an important role in service delivery in Hotels. However, you should solve customer complaints by ensuring that the guests are happy as you … Read more
Conventional Service SOP refers to standards adopted by an organization to enhance the experience of guests attending group meetings with specific objectives. A convention involves getting together delegates representing numerous clusters. Ground-breaking ideas are share during conventional meetings as well s the exchange of new information. Conventional customers are the core business in most hotels … Read more