check-in

Contactless Technology | Embracing Technology in the Hospitality Industry

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An image of a connected desktop - contactless technology

Contactless technology such as mobile check-in, digital menus, and keyless room entry is being adopted with concerns about hygiene and social distancing. The hospitality industry has always been at the forefront of innovation when it comes to enhancing the guest experience. From online booking to mobile check-in, the industry has been quick to embrace technology … Read more

Guest Arrival SOP | The Check-In Process

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An image of hotel facility front - guest arrival sop

Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more