Enhancing Customer Service in Hotels

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Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more

Challenges Facing Tourism | An Overview

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Challenges facing Tourism include taxations, travel promotions, safety, infrastructure, and cross border set of laws among others. The majority of tourism destinations are not ready for visitors. Tourists or travelers might at times implicate travel marketing as overstated. Another main challenge in the tourism industry is the unpredictable rates and cost increase. New challenges seem … Read more

Food and Beverage Standards | Documented Process

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Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more

Guest Departure SOP | The Cycle Ends

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Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more

Guest Arrival SOP | The Check-In Process

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Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more

Service Process In Hotels | Get It Right

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Service Process In Hotels involves all elements of assistance given by employees to enable customers to make an informed decision. Therefore, more efforts are being established by hotels make to attain a satisfactory customer experience for their clients. Hotel and Restaurant Management are jointly packaged as well as recognized as the hospitality industry.  Thus, it … Read more

Restaurant Menu Engineering | Analyzing Productivity Index

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Restaurant Menu Engineering refers to the analysis done to ascertain the profitability and popularity of menu items and how the two influence the menu. The objective is to boost profitability per guest. Whereas restaurant menu engineering is commonly mentioned in the framework of ordinary paper, the idea is equally appropriate to online menus, drink menus, … Read more