Enhancing Hospitality Professionalism
Musera Geoffrey 
Butler Service SOP is a signature experience offered to clients in a hotel room or on a cruise ship with tailored interest to your needs. The Butler name originally referred to the person is responsible for the wine cellar and served liquors. The terminology is derived from the Middle English ‘bottler’, as well as from … Read more
Fine Dining SOP refers to step-by-step procedures adopted by a hotel to provide an exclusive restaurant experience that is exclusive, and luxurious. Fine dining eating places provide a maximum level of customer service. Guests look forward to a stylish atmosphere, expensive table settings, as well as highly-priced menus. Besides, they expect service providers to maintain … Read more
Banana Fritters are prepared with batter, completely fried, and filled with ripe bananas, and finally smeared with icing sugar or syrup. This makes it almost taste like a cone cake or doughnut! The origin of fritters was in West Africa, where deep-frying is among the main cookery techniques employed in the country. A fritter is … Read more
Room Service SOP documents set by step procedures adopted by hotels to enhance service delivery to their customers at the appropriate time and right condition. Room service is a section within the food and beverage division of hotels and resorts. This type of service has been an important part of traveler’s experience in hotels since … Read more
Bar Service SOP refers to the counter on which the personnel place liquor and other drinks for bartenders to take to their clients. Every bar service has specialized bartenders, ice, and non-alcoholic beverages. On the other hand, alcohol selling bars also dispense beer, wine, juice, cocktails as well as condiments. Bar service personnel greet and … Read more
English Breakfast SOP step by step procedures adopted in serving traditional British meal that is universally available with few prerequisites accompaniments. First and foremost, there is beef – a mixture of sausages and bacon. The sausage is usually plain pork sausage, whereas the bacon can be streaky or backside bacon. Next, we have cooked vegetables … Read more
Banquet Service SOP refers to set standards adopted to cater for occasions, such as weddings, prize-giving ceremonies, and sports dinners among others. The Banquet service style depends on whether you are serving pre-plated food, self-service, or hors d’oeuvres. Banquet service sop is more complex due to the scope of the occasion or the size of … Read more
Dealing with colleagues successfully at the workplace is the most important thing in ascertaining the impact needed to achieve your objectives. Regardless of your job or your place of work, dealing with colleagues successfully is mandatory for success. Therefore, dealing with colleagues productively on daily basis makes work more enjoyable and exciting. Nevertheless, dealing with … Read more
Employee evaluation maps all elements attached to individual worker’s passions, inspirations, potentials, and the level to which they are being fulfilled. Nevertheless, this is something that many companies are time and again struggling to achieve. This article responds to the subject of whether you would like to measure it on your own or engage a … Read more
Handling customer complaints is a serious concern that should be carefully dealt with from the front desk staff to bellhops and room service. Besides, even those complaints that look unrealistic are playing an important role in service delivery in Hotels. However, you should solve customer complaints by ensuring that the guests are happy as you … Read more