Enhancing Hospitality Professionalism
Musera Geoffrey 
Effective customer service means constantly over and above customer expectations and going the extra mile to assist people to solve their predicaments. Therefore, a customer is the only king in an organization! And he/she can send everybody the organization home from the chairman to employees, by simply expanding his resources elsewhere. (Sam Walton – Founder … Read more
The Food and Drinks Service providers serve food and drinks to their clients at specific locations on-premise such as hotels, and restaurants. Thus, food and drinks services can be defined as the procedure of preparation, presentation, and serving of food and drinks to clients. The food and drinks services segment contributes enormously to the profits … Read more
Enhancing customer service is significant for almost all organizations, and more specifically it is a key performance indicator in the hotel business. Therefore, the success of a hospitality business is mainly influenced by the level of customer fulfillment. When customers have an enjoyable experience, they might return in the future. Besides, they share their experience … Read more
Challenges facing Tourism include taxations, travel promotions, safety, infrastructure, and cross border set of laws among others. The majority of tourism destinations are not ready for visitors. Tourists or travelers might at times implicate travel marketing as overstated. Another main challenge in the tourism industry is the unpredictable rates and cost increase. New challenges seem … Read more
Pandemic Work Reality is the most appropriate remedial process that provides a smooth transition in implementing back-to-full-operation procedures. Employment as we understand it has forever been changed by COVID-19. Now is the moment for administrators to visualize the office that workers will return to. The world has experienced extensive interruption over the past year due … Read more
Time management is terminology that refers to the process of systematizing and scheduling how to split your time among specific activities. Besides, good time management allows you to work smart and not work harder. Hence, it allows you to achieve more in fewer hours, even in tight situations and high pressures. On the other hand, … Read more
Food and Beverage standards refer to well-documented and organized operational tasks that are mostly focused on guest service delivery. This is important for potential and existing Managers looking for information on the technological aspects of operating procedures. Responsibilities and procedures are set in a rational series and broken down into small components. Besides, it gives … Read more
Apple Crepes is a mouth-watering meal that you cannot afford to miss in your daily diet as it can easily be made at home without straining. People suffering from Diabetes always undergo rough times during celebratory seasons. In case you are among them, I advise you to try the remarkable diabetic-friendly apple crepes meal. It … Read more
Guest Departure SOP inspects different actions that take place during their checkout as well as on bill settlement. Check-out is done by the reception staff and other related departments like the point of sale, and room service among others. Guest account payment depends on an efficient front office bookkeeping system that keeps correct guest folios. … Read more
Guest Arrival SOP establishes a welcoming atmosphere while enlightening guests on the available services and amenities. Therefore, guests ought not to walk away with emotions that their inquiries or requests are taxing to the front office staff. Instead, the staff must always show eagerness and gladness to assist. Thus, any issues raised during their occupancy … Read more