Enhancing Hospitality Professionalism
Employee evaluation maps all elements attached to individual worker’s passions, inspirations, potentials, and the level to which they are being fulfilled. Nevertheless, this is something that many companies are time and again struggling to achieve. This article responds to the subject of whether you would like to measure it on your own or engage a … Read more
Handling customer complaints is a serious concern that should be carefully dealt with from the front desk staff to bellhops and room service. Besides, even those complaints that look unrealistic are playing an important role in service delivery in Hotels. However, you should solve customer complaints by ensuring that the guests are happy as you … Read more
Conventional Service SOP refers to standards adopted by an organization to enhance the experience of guests attending group meetings with specific objectives. A convention involves getting together delegates representing numerous clusters. Ground-breaking ideas are share during conventional meetings as well s the exchange of new information. Conventional customers are the core business in most hotels … Read more
Kids club sop refers to the procedures that govern the operations within the children’s facility in the hospitality establishment. Hence giving their parents ample time as they enjoy themselves in hotels and hospitality establishments. Kids clubs resemble modern daycare facilities as it is currently known in the education sector. Kids clubs vary from a modern … Read more
Receiving raw materials and other inputs in the organization is a fundamental element in the overall operation of hospitality establishments. There are no specific laws that govern this process, especially in the private sector. However, in public sectors, there are specific procedures for receiving materials. In this article, I have analyzed the pros and cons … Read more
Guest Relations SOP ensures an enjoyable and fulfilling stay in a hotel as it stipulates all front desk operations procedures. Therefore, key personnel responsible for implementing this sop are the Guest Relations Officer (GRO). Besides, they handle guest complaints, help in the check-in process as well as explaining all facility amenities, such as pool areas … Read more
Staff Appraisal is a regular review of an employee’s performance evaluation as well as the overall contribution to the company’s growth and development. Perhaps you are wondering, or asking yourself about the most effective way to evaluate your staff at work. Therefore, organizations should adopt several methods in the process of evaluating the performance of … Read more